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常見問題
Q1.

目前DVR可支援8TB內接硬碟,但使用時請注意供電,因為8TB硬碟耗電量極高。 相關支援的硬碟系列,可前往下載區,下載

Q2.

DVR新機如果沒有安裝硬碟或安裝完硬碟後沒有對硬碟進行格式化處理時,DVR就會一直叫。

Q3.

目前我司的DVR是可支援MAC筆電的,在Windows 7/10上面只能使用IE瀏覽器,MAC筆電請在SAFARI上下載MAC專用瀏覽器。

Q4.

目前支援的廠牌有HUAWEI USB Modem系列。其中包含E122, E153, E156G, E169U, E170及 E220。

Q5.
Open port 554 and 8000 and forward them to dvr and install quicktime software in remote pc.
Q6.

經分析結果,AT&T會把PORT 80的TRAFFIC做PROXY。只要不是完整的HTTP連線就會失效。

而iCatch的x11Z系列在HTTP實作上不夠完整,會遇到此問題。在3531系列上的V2系列與3216系列,HTTP實作較為完整則無此問題。
 
請把DVR的WEB PORT換到1024以上,應該就可以避免在AT&T網路下會發生連線有失效的情形。
Q8.
Only if customer provides protocol and ptz for testing.
Q9.
Only e-sata interface
Q10.
Yes, but also need to do port forwarding in the router, switch hub, firewall, and virus protector.
Q12.
At least 1Mbps for dvr upload and 6Mbps for remote download
Q13.
Verify whether is one to one or one to four, if one to one, the remote id should sets to "0", if one to four, th remote id is "1".
Q14.
Upgrade to 87 firmware or above.
Q15.
ScDVR for iPhone and Bubo Bubo for Android system will be support.
Q16.
We do support the RAID mode and Disk Array system for E-SATA interface; but please noteice it, it still has the compatible issue.
Q17.
Our R&D will change the construction from RTSP to HTTP protocol for next version of GPhone application.
Q18.
Please upgrade the firmware to b91.
Q19.
It caused of the 3G signal strength not strong enough; when the signal strength is weak than the three bars of reception, it will become hard to connect.
Q20.
This function will start operating 8 hours after it is set up.
Q21.
"1. When users use remote access to see the live view: images are loaded from cache memory in CIF format. Frame rate of the loaded file depends on the setting in ""HTTP Setup"" of local DVR and the requirement for network is around 1Mbps for DVR upload. 2. When users use remote access to see the recording video in playback: images are loaded from HDD of local DVR, so the transmission size depends on the recording resolution and frame rate. For example, if users set 720x480 with 30 FPS or 720x576 with 25 FPS to record, the result of recording size is huge and LAN is required to connect for playback. In general, the requirement for network is around 10 Mbps for DVR upload. When downloading files from remote access under unqualified Network Speed, a momentary loss of recorded audio signal may occur in order to maintain the images. Consequently, the downloaded files may contain without Audio signal. So if users want to view the playback file with smooth quality, could you please suggest your clients backing up the file to local PC and then playback it again when the Network Speed is unqualified."
Q22.
Please notice it the documentation is just for consultation only, the real recording size is still depending the locality condition.
Q23.
Please kindly download the application via Android Market.
Q24.
Audio file might be dropped in order to keep video transmission when the network bandwidth is not sufficient.